Client First Travel LLC
1. Booking & Payment
When you book with us, Client First Travel LLC remains your dedicated travel professional from start to finish. To better serve you, we utilize a vast network of relationships through our host agency, Anywhere, Inc. d/b/a Cruise Brothers, as well as our own independent network. All travel bookings are subject to availability and supplier confirmation, with deposits or full payments due by the deadlines set by the travel supplier.
2. Security, Integrity & Global Partnerships
At Client First Travel LLC, we take the safety of our clients’ information and the strength of our established partnerships with cruise lines, airlines, tour operators, and all other vendors with the utmost seriousness. To maintain our professional reputation and protect our clients, we enforce the following security protocols:
- Verification Requirements: We require mandatory identity authentication (government-issued photo ID) and a 24-hour verification window for all high-value or last-minute bookings from unverified clients.
- Payment Safety: We utilize secure, encrypted digital payment methods and do not accept credit card information over the phone for first-time callers or clients unknown to our agency.
- Right to Terminate & Refuse Service: Client First Travel LLC reserves the right, at its sole discretion, to terminate any transaction or refuse service to any individual if fraud is suspected or if the transaction fails to meet our internal security and risk mitigation standards.
- Verified Client Exemption: These restrictive measures do not apply to our established, returning, and verified clients who have successfully completed our initial digital verification and established a positive booking history.
- Learn More: To learn more about how Client First Travel protects our clients’ information, please review our full Fraud Prevention and Payment Security protocols by visiting our Fraud Prevention Page.
3. Cancellations & Refunds
Cancellation policies vary by vendor and are subject to their specific terms. Refunds are processed in accordance with the cancellation policy of the respective airline, tour operator, or cruise line. Agency service or ticketing fees are non-refundable.
4. Travel Documents & Requirements
It is the responsibility of the client to ensure all necessary travel documents (passports, visas, health records) are valid and up-to-date. Client First Travel LLC is not liable for any issues, boarding denials, or costs related to inadequate or expired travel documents.
5. Travel Insurance
We highly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. Client First Travel LLC can assist in providing suitable travel insurance options upon request.
6. Responsibility, Agency Disclosure & Operational Distinction
- Independent Bookings: For travel services, corporate arrangements, or specialized ticketing processed through Client First Travel LLC’s independent infrastructure or general vendors, Client First Travel LLC acts solely as an independent entity. Anywhere, Inc. d/b/a Cruise Brothers has no oversight of, participation in, or liability for these independent transactions, and is fully indemnified and held harmless from any related claims.
- Host-Affiliated Bookings: For bookings processed under the credentials or network of our host agency, Anywhere, Inc. d/b/a Cruise Brothers, Client First Travel LLC acts as an authorized affiliate agent.
- General Third-Party Disclaimer: In all capacities, Client First Travel LLC acts solely as an intermediary between clients and travel suppliers; we are not liable for the acts, omissions, default, or bankruptcy of these third-party suppliers. Any disputes arising from services provided by travel vendors should be addressed directly with the supplier.
7. Changes & Revisions
Any changes or revisions to bookings may be subject to additional fees or penalties as per the terms and conditions of the relevant supplier, alongside any applicable agency service fees. Client First Travel LLC will make reasonable efforts to accommodate changes whenever possible.
8. Liability
Client First Travel LLC shall not be held responsible for any loss, injury, damage, or inconvenience resulting from services provided by third-party suppliers. Clients are advised to review the terms and conditions of each supplier for their specific liability limitations.
9. Disclaimer
While we strive to provide accurate and up-to-date information, Client First Travel LLC reserves the right to correct any errors or omissions on our website or promotional materials. Prices, itineraries, and availability are subject to change without prior notice.
By engaging with Client First Travel LLC—whether through our independent services or via host-affiliated bookings—clients acknowledge and agree to abide by these terms and conditions as outlined above.
